Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

FREE DELIVERY OVER £50

Our flat rate standard delivery charge is £2.50 on all orders up to the value of £50 to UK addresses.

Orders over £50 are delivered free of charge to UK addresses.

Orders are shipped by MyHermes or Royal Mail 1st Class Post and we aim to ship within 2 days of your order.

(Goods ordered on Saturday/Sunday will be shipped on the following Monday)

Which payment methods are accepted in the Online Shop?

WE ACCEPT PAYPAL, VISA & MASTERCARD through our secure checkout

How long will delivery take?

Orders should be delivered within 48 hours unless embellishment is required whereby you will be notified of the delivery time.

How secure is shopping in the Online Shop? Is my data protected?

All processing data is encrypted within the site and we comply with all GDPR regulations.

Do I receive an invoice for my order?

Invoices can be sent on request.

Send us an email

WANT TO GET IN TOUCH?

Simply drop us an email to sales@starting5.co.uk